Refund policy

1. Return Window

You have 30 days from the date of delivery to request a return.

2. Eligibility for Returns

To qualify for a return:

  • Items must be unused, unworn, and in original condition
  • All tags, packaging, and accessories must be included

  • Proof of purchase (order number or receipt) is required

3. Product-Specific Conditions

Clothing:

  • Items must be unworn, unwashed, and free of odors (e.g. perfume, deodorant, smoke)
  • Returns without original tags will be rejected

Electronics:

  • Items must be returned in original packaging with all components
  • Products must not show signs of misuse, damage, or tampering

4. Non-Returnable Items

  • Gift cards
  • Sale or clearance items
  • Personal care/hygiene items
  • Custom or personalized products

5. Refunds

Once your return is received and inspected:

  • You will be notified of approval or rejection
  • Approved refunds are issued to your original payment method
  • Please allow 5–10 business days for processing

Shipping costs are non-refundable, unless the item is defective or incorrect.

6. Exchanges

We only replace items if they are:

  • Defective
  • Damaged
  • Incorrect

To request an exchange, contact us at clearstreamsa@gmail.com

7. Return Shipping

  • Customers are responsible for return shipping costs unless the item is faulty or incorrect
  • We strongly recommend using a trackable shipping service
  • We are not responsible for lost or damaged returns

8. Damaged, Faulty, or Incorrect Items

If you receive a defective or incorrect item, contact us within 48 hours of delivery with:

  • Your order number
  • Clear photos of the issue

We will resolve the issue as quickly as possible.

9. Abuse & Fraud Protection (Strict Policy)

We reserve the right to refuse returns, refunds, or exchanges in cases of:

  • Excessive or repeated return requests
  • Returning used, worn, or altered items
  • Suspected fraud or policy abuse
  • Chargeback threats or misuse of buyer protection systems

Accounts flagged for abuse may be restricted or permanently blocked from future purchases.

10. Late or Missing Refunds

If you haven’t received your refund:

  1. Check your bank account
  2. Contact your payment provider
  3. If unresolved, contact us at clearstreamsa@gmail.com

11. Contact Us

For any questions about returns or refunds:

Email: hello@ubuntufrontier.co.za
Business Address: 28 Settlers run crescent, stonecutters ridge, Cape Town, 7441